Instructions:
1. Call personnel at BedRock Software to start a session (360-576-5403).
2. Enter your 6-digit PIN code provided by us over the phone:
3. Press this button.
4. You will see a window similiar to the one shown below. Press the Run button to establish the connection. OR Press the Save button then run the program on your computer to establish the connection.
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BedRock Software Inc.
19901 NE 153rd Circle
Brush Prairie, WA 98606

(360) 576-5403 ph
(501) 632-8134 fax

www.aggflow.com

BedRock Software can provide direct support to your computer via an online sharing of your computer screen. Details of security issues are shown below.

BedRock Software utilizes a tool from LogMeIn to assist in making a connection with your computer. LogMeIn Rescue addresses common security concerns as follows:
• There is no need to open any extra ports on your corporate or personal firewall, as all communication between the technician and the customer’s PC make use of the standard web protocol (HTTP).
• An encrypted connection is established between technician and customer, using established Internet protocols (256-bit SSL).
• Support sessions are initiated by the customer: a technician cannot examine a customer’s PC without being invited to do so by the customer.
• Once the support session has ended, all access rights to access the customer’s PC are removed.
• An MD5 hash is calculated and recorded for each file transfer. The hash is shown in the Chat Area on the technician console and on the customer’s PC. It is also included in the session log. Generating an MD5 hash makes it possible to easily check whether a file sent to a customer’s PC has been changed.
• Nothing is permanently installed on the customer’s PC. A small applet is downloaded when the session starts and is removed when the session ends.